Data governance

5 things every MSP should know about data governance

Author: Eric Anthony, Director, MSP Community and Partner Enablement, Egnyte

For a managed service provider (MSP), answering questions about data governance, especially data security and privacy, is an essential part of the job. Understand the complexities of content management systems, automation, etc. ensures you are at the top of the data security field.

Maintaining file and data security is a fact of life, usually by force of law. However, this is a topic that few of your customers will ever fully understand. Staying up-to-date on data governance encourages high standards and better compliance while allowing you to answer the inevitable security questions a customer will ask you. And it helps you showcase the value of your service, create new revenue streams, and scale your sales infrastructure.

1) Multi-tenant content management systems simplify data governance for multi-site management

Multi-site management can be a boon to streamlining data governance as it simplifies management processes. Multiple sites sharing a dashboard allow brands to grow beyond country, language, and project.

In a single-tenant relationship, each site has a database, dashboard, and data inaccessible by other sites, even within the same brand. In a multi-tenant relationship, each site draws from the same shared database and has the same dashboard. This is useful for e-commerce brands, as they often want multiple sites that use the same inventory database.

You can sell the value of a multi-tenant system to your customer like this: it costs less. One larger package costs less than paying for several smaller packages. A multi-tenant system will also ensure content security as there is only one data store to track instead of many. It also streamlines your access to these sites, as you will be able to manage multiple different sites from the same portal.

2) Automation makes data governance more precise

Data governance means verifying compliance, security, content proliferation, and more. However, data changes regularly, so data governance must also change. This means either maintaining a continuous manual process or automation, and data governance automation can facilitate compliance by simplifying work.

Automation can help detect problems as soon as they arise, because even if you are only a human, the software can know all the important rules and monitor everything in the database at the same time . Suppose you are working with a client who needs to follow NIST Guidelines. In this case, you or an automation have to follow over 2,000 separate rules, and the automation will be better than you.

It’s your job to make sure your customer data is safe, secure and well managed. Automating simple tasks like monitoring and update notifications simplifies your work, leaving more time for complex tasks that require a human hand. In addition to increasing personal productivity, automation can increase the visibility of your customer data, making it much easier to analyze all the data.

3) Regular data compliance audits eliminate hazards faster

A data compliance audit verifies whether or not a company is complying with the laws and regulations that apply to its data. Normally, companies don’t do them very often, but you should do them every week; you’ll catch problems early and save time and money down the road.

Not all data is equal. To know what kind of data your customer has and what laws or regulations their data must comply with. Annual audits catch errors, but sometimes those errors are 11 months old. Weekly audits can eliminate future risks before they become real problems.

Run regular audits that inform you about the compliance and security of your customers’ files. You will be notified immediately so you can step in and remedy the situation before it becomes a bigger problem and costs you valuable time and resources.

4) Cloud storage improves access management

With each passing year, less data is kept on an internal server and more is saved to a cloud. This allows you and your client’s team to access anything from anywhere. But cloud-based data has security issues; you need to make sure that anyone who doesn’t need to see the files can’t see them.

The shift to fully remote working means more sensitive, traditional data needs to be accessible from anywhere, only by the right people. A strong cloud strategy helps ensure that everyone who needs access has it and no one else. from Egnyte Public cloud connector is a way to manage the move to popular cloud services such as AWS and Microsoft Azure by streamlining data transfer with real-time file synchronization.

Encourage customers to choose a tailored and specific platform that takes into account their data needs and privacy concerns. For example, an AI-power option that can track downloads, letting you know if an IP address is downloading multiple files at once.

5) Auditing Google Workspace and Microsoft 365 helps with security

Many companies use Google Workspace or Microsoft 365. But they can easily lose sight of how they share and store documents, which compromises security and leads to content proliferation. It’s your job to understand the pitfalls of these cloud providers and how to work around them.

Google Workspace and Microsoft 365 are big programs that your customers may not know how to handle properly. File sharing can lead to accidental security breaches, while an unclear file structure can lead to outdated content, making it harder to ensure all vital data is properly protected.

Show how you can make programs like these safer with systems like Egnyte, which works as a governance layer on top of your own skills and expertise. Being able to effectively manage these large-scale tool suites also expands your potential pool of customers, many of whom struggle to manage their infrastructure internally.

Prove your worth with data governance

Staying up to date on data governance trends allows you to help your customers more effectively and impress potential new businesses that need your help. Don’t stop learning about ways to further increase your ability to ensure security and compliance.


Guest blog courtesy of Egnyte. Read more Egnyte guest blogs here. Regularly contributed guest blogs are part of the ChannelE2E referral program.