Quality Assurance Manager (Data Analysis) job at KINGS COLLEGE LONDON

job description

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, articulated around five priority areas: Educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university in the heart of London; and an international community at the service of the world. Our ambitious education strategy sets out the actions we need to take to transform how we teach, how and where our students learn, and how we support them during their time with us.

Academic Regulations, Quality and Standards (ARQS) is part of the Student Operations Division. We have a broad remit spanning the development and oversight of King’s effective and impactful quality assurance framework, compliance and governance support, through to regulatory and policy review and ensuring that processes and systems are suitable for the purpose. Referring to frameworks from external bodies such as the Quality Assurance Agency (QAA) and Office for Students (SFO), we undertake a wide range of activities to meet both external requirements, such as supporting quality assurance reviews, and activities designed to meet King’s needs, for example, program reviews and program approval processes.

The team works collaboratively across the facility, to improve King’s regulatory, policy and compliance environment, and to support the ambitious goals of the education strategy.

We are part of the Student and Education Branch, a wide-ranging set of professional services set up to support King students and their education. As leadership, we manage the student lifecycle, from application to graduation and beyond, to ensure a consistent, seamless student experience and efficient administrative processes, working closely with King’s faculties to do so.

About the role

We are looking to appoint a knowledgeable and experienced individual with knowledge of data analysis to help improve the existing program. This person should be comfortable communicating their analysis to staff at all levels, both verbally and in writing.

This is an exciting opportunity for candidates looking to develop their careers in higher education and who want to use their data analysis skills and expertise to help the College understand its program data and identify gaps where the data would be useful.

This is an opportunity to develop your skills in quality assurance and communicating data analytics to staff.

We encourage applications from candidates who have experience both inside and outside the higher education sector where they can demonstrate the skills necessary to succeed in this role.

This position will be offered on a permanent contract.

This is a full-time position, but we welcome applications from candidates looking for a flexible work model during our service hours. As a team, we are flexible with our working hours, as long as the 9 a.m. to 5 p.m. period is covered by team members.

Main responsibilities

  • Using a number of different sources, produce summary reports of program and module data to facilitate academic reflection of their program and modules in various quality assurance mechanisms.
  • Identify any gaps in the data that would aid academic reflections, working with relevant teams in the Student and Education Department and the College to develop these data sources.
  • Review and summarize the College’s award profile, aiding faculty and college reflections on the data, highlighting where faculties should focus their deliberations.
  • Assist in writing the College’s degree outcome statement as it relates to the College’s award profile, outlining findings on why the College may be experiencing grade inflation.
  • Assist in reviewing the OfS data dashboard regarding non-continuation rates, awards and graduate outcomes, identifying programs that may require further review.
  • Participate in the Teaching Excellence Framework exercise by reviewing data and identifying areas requiring further investigation.

Skills, knowledge and experience

Please state clearly how you respond to essential criteria in your application and, if possible, how you respond to the desirable criteria as well.

Essential criteria

  1. Relevant work experience and/or education: We believe that a wide range of different work experience and education could help you succeed in this role. Relevant work experience may include work in quality assurance or data analytics. Relevant educational experiences may include higher education in a related discipline, professional qualifications or other training
  2. Excellent communication and interpersonal skills with the ability to influence, establish and maintain good working relationships with a wide range of people at all seniority levels.
  3. Experience in manipulating and analyzing data from multiple sources in a variety of formats.
  4. Evidence of an ability to analyze and interpret large amounts of complex information with exceptional attention to detail, for non-data specialists.
  5. Ability to research and produce high quality written materials suitable for a range of different audiences.
  6. Excellent computer, numeracy and verbal communication skills, and experience managing priorities to meet tight deadlines.
  7. Experience proactively collaborating and networking with a range of teams to solve complex cross-departmental issues.
  8. Ability to interpret data sets and provide clear and concise explanations and advice to end users and customers

Desirable criteria

  1. Commitment to continuous professional development
  2. Experience with student information system e.g. SIT
  3. Higher education work experience in the UK
  4. An understanding and working knowledge of UK regulatory governance in the higher education sector
  5. Knowledge of Power BI

Further information

Please submit a personal statement when applying for this vacancy, clearly stating how you meet the essential criteria, as this is how we screen applications. Find out more about how we recruit, including advice on writing your application and supporting statement on our website: https://jobs.kcl.ac.uk/gb/en/applying

Interviews will be in-person and will consist of a short test and competency-based questions closely related to the essential and desirable criteria mentioned here.

Although we have made improvements over the past few years, our team is still underrepresented in terms of staff from global majority ethnicities, LGBTQ+ identities and people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

Interviews are scheduled for November 8, 2022.